Bohon – Play Store Publishing Policy & Compliance Document

1. App Purpose & Overview

Bohon is a marketplace-driven grocery and e-commerce delivery platform designed to connect customers in Bangladesh with verified grocery stores, retailers, and online merchants. The app enables users to order groceries, daily essentials, household products, and lifestyle items with secure payments and reliable last-mile delivery.

Bohon supports local businesses by providing logistics, marketplace visibility, and technology-driven delivery management.

2. User Data Policy (Google Play User Data Requirements)

2.1 Data Collection Practices

Bohon collects only the data necessary to operate and enhance the service:

• Personal Information: Name, phone number, address, email…

• Location Data: For delivery address, nearby vendors, and courier tracking.

• Device Information: Device ID, OS version (for fraud prevention and performance).

• Payment Information: Processed securely via third-party gateways (Bohon does NOT store sensitive card data).

• Usage Data: Browsing behavior, order history, analytics to improve app functionality.

2.2 Data Usage

Collected data is used for:

• Account creation and verification

• Processing orders and delivering products

• Vendor–customer communication

• Secured payment processing

• Improving recommendations and user experience

• Delivery tracking

• Preventing fraud and ensuring platform security

2.3 Data Sharing

Data is shared only when necessary:

• Delivery Partners/Couriers: name, location, contact for order fulfillment

• Vendors: order details only

• Payment Providers: encrypted payment data

• Analytics & Crash Reporting Tools: aggregated, non-identifiable usage analytics

No user data is sold to third parties.

2.4 Data Security

• Encrypted API communication (HTTPS/TLS)

• Secured storage with encryption at rest

• Strict role-based access control

• Compliant with Google Play’s “Data Safety” section requirements

• Sensitive permissions clearly explained and used only when required

3. Permissions Policy

Bohon requests permissions solely to support core delivery and marketplace features:

Required Permissions

• Location (Approximate/Precise): find vendors, deliver orders, courier tracking

• Camera: scan QR codes, optional profile updates

• Storage / Photos: upload profile images (optional)

• Notifications: order updates, delivery status, offers

All permissions follow “runtime permission” standards.

4. Content Policy Compliance

4.1 Restricted Content

The app does not contain:

• Illegal or harmful products

• Weapons or controlled substances

• Sexual or adult content

• Gambling services

• Misleading claims

• User-generated content without moderation

All products listed by vendors are reviewed to ensure compliance with local laws and Google Play’s policies.

4.2 Marketplace Transparency

• Prices, delivery charges, and policies are clearly displayed

• Vendors are verified before onboarding

• Users can view product details, ratings, and delivery timelines

• Refund and cancellation policies are transparent

5. User-Generated Content (If applicable)

If Bohon allows reviews, chats, or feedback:

• UGC is moderated

• Abusive, illegal, or harmful content is restricted

• Reporting and blocking mechanisms are provided

6. Payment & Refund Policy

Bohon supports:

• Digital payments (cards, mobile banking, gateways)

• Cash on delivery (if offered)

Refunds are provided for:

• Missing items

• Wrong deliveries

• Canceled orders

• Failed payments

Payment providers comply with PCI-DSS standards; Bohon never stores card numbers.

7. Delivery & Logistics Policy

• Delivery times are estimated based on location and vendor availability

• Couriers are trained and verified

• Real-time order tracking is included

• Users can contact support for delivery issues

8. Vendor & Merchant Policy

• Vendors must sell legal and authentic products

• Accurate stock, pricing, and product information are mandatory

• Vendors must comply with Bohon marketplace rules

• Quality checks are conducted periodically

9. Child Safety Policy

• The app targets general audiences, not children

• No content encouraging unsafe behavior

• No ads or materials inappropriate for minors

10. Advertising Policy

(If Bohon includes advertising)

• Ads follow Google Play Ads guidelines

• No deceptive, adult, or restricted ads

• Ad targeting does not use sensitive user data

11. Intellectual Property Compliance

• All assets (logo, UI, images, description) are original or licensed

• Vendor product images are used with permission

• No copyrighted content without authorization

12. Country and Region Policy

• Bohon operates in Bangladesh, complying with local e-commerce, data protection, and consumer rights laws.

13. Privacy Policy (Short Version for Play Store Link)

Privacy Policy Summary:

Bohon collects personal and location data to enable order delivery, improve user experience, and support secure payments. Data is shared only with delivery partners, vendors, and secure payment gateways as needed. Bohon uses industry-standard encryption and does not sell personal data to third parties. Users can request data deletion or account removal anytime.

14. Account & Data Deletion Policy

Bohon provides users with clear and accessible options to delete their account and associated personal data in compliance with Google Play’s Account Deletion requirements.

14.1 User-Controlled Account Deletion

Users can request account deletion through the following methods:

1. In-App Deletion Option

o Users can delete their account directly from the app (Profile → Settings → Delete Account).

o This permanently deletes their profile information, addresses, order history, and saved preferences.

2. Online Deletion Request Form (Mandatory for Google Play)

o Users who do not have access to the app can request deletion via our online form:

https://[yourdomain]/account-deletion

o Verification will be required to ensure security.

3. Email Request

Users may email our support team to request deletion:

support@[yourdomain].com

o The request must include the phone number or email associated with the account.

14.2 What Data Gets Deleted

Once a deletion request is confirmed, Bohon will delete:

• Personal details (name, phone, email, address)

• Profile information

• Order history connected to the user profile

• Saved locations and preferences

• Support chat logs

• Analytical identifiers tied to the account

This deletion is permanent and irreversible.

14.3 Data That May Be Retained Temporarily

Certain data may be retained only when legally required or for legitimate operational reasons, such as:

• Transactional/financial records (required for tax, audit & regulatory compliance)

• Fraud prevention and security logs

• Aggregated or anonymized analytics data that cannot identify the user

This retained data is not used for marketing, profiling, or any user-related decision-making.

14.4 Deletion Processing Timeline

• Most deletions are processed instantly.

• Some data removal (including backups) may take up to 30 days.

• Legally required retention data is kept only for the minimal required period.

14.5 Reinstatement

Once deleted, user accounts and their data cannot be restored.

A new account must be created to use Bohon again.

14.6 Third-Party Service Deletion

If users made payments or connected with vendors/delivery partners, Bohon will also:

• Notify third-party gateways and logistics partners to remove linked identifiable data

• Ensure compliance with their individual data retention policies

14.7 Children’s Data (If applies)

Bohon does not target children.

Any mistakenly created minor account will be deleted upon request by email or app form.